Elements and Performance Criteria
- Process payments
- Identify, check and accurately record payment information
- Authorise all payments according to organisational operating procedures
- Generate payments within timeframes with reference to legislation, organisational policy and operating procedures, and codes of practice if applicable
- Complete payment documents and identify relevant details
- Observe payment limits for amounts requiring personal signing
- Notify reinsurer, if appropriate
- Finalise claims payment information to facilitate payment
- Finalise payment information and enter on system for prompt payment, where required
- Despatch claims payment data or payments within required timeframe
- Copy and file documents for auditing purposes according to organisational operating procedures
- Advise interested parties according to operating procedures where liability is not accepted